Questions about the bill

Why don’t I receive a combined bill for my advertising and my listings on

Listings are billed for the period 1 January to 31 December, while advertising products are billed at the time your advertising is published.


My billing address is out of date or incorrect. How can I change this?

If you are charged for our service by Swisscom, please contact Swisscom on the freephone number 0800 800 800. If you received the bill directly from, please contact us between 7.30 a.m. and 6 p.m., Monday to Friday, on 0848 86 80 86 or email us at


The amount stated on my bill for advertising does not tally with the amount on the contract. What is the reason for this?

The prices listed on the contracts are always net prices. VAT is also listed on this bill.


I have a contract for several advertising products. Why don’t I receive a bill for the total amount of all my advertising products?

As we bill our services by product and not by contract, you will receive multiple bills. The reason for this is that the publication dates for your products may vary and we bill each product at the time of publication.


The product description for my advertising contains an incorrect address. How can I change this?

The address in the product description relates to the placement of your product (secondary office, branch, etc.) in our directories. This does not necessarily have to be the head office or private address.


Four years ago I signed a three-year contract for ads. The three-year period expired last year. Why have I received a bill for my advertising?

Contracts for ads in our printed directories are not concluded per year but rather per issue. This means that your ad is published in three book issues. The bill you have received is for the third and final issue.


I have received a bill for an advertising product. I do not wish to have this advertising product next year. Do I have to cancel it myself?

As a general rule, contracts are automatically terminated on expiry of the contract term and do not have to be cancelled by you. Advance termination before the expiry of the agreed contract term is only possible in exceptional circumstances. In such cases, please send your cancellation request together with the relevant supporting documentation to, Thurgauerstrasse 40, 8052 Zurich.


I signed a contract for an advertising product several weeks ago. Why have I only just received the bill?

The bill is only sent once your chosen product has been published in our directories.

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